Support

Email patchwell.support@gmail.com. Tell us what you called, roughly when, and the last four characters of your key. Never send the whole key.

Common problems

• 401, "missing or invalid API key". Send the key as Authorization: Bearer pw_live_.... Over MCP, your client can list the tools without a key, but calling one needs it.
• 402, "top up". The key's balance doesn't cover the call. Buy credit in the pricing section with the same email, and it adds to the same key.
• A job_id instead of a result. The call takes longer than about 100 seconds. Fetch it with GET /v1/jobs/<job_id> or the get_job_result tool every 20 to 30 seconds.
• Research declined a question. It declines questions about private people: addresses, contact details, relatives, profiles. Declined questions cost nothing.
• A file we couldn't read. The link has to be public and point at the file itself, not a page that plays it. Failed downloads cost nothing.
• A lost key. We store keys only in hashed form, so we can't show one again. Email us from the address you bought with, and we'll rotate it.

Refunds

We refund unused credit within 30 days of purchase. The details are in the terms.

Security reports

Email patchwell.support@gmail.com with "security" in the subject line.